jilevo Casino Privacy Policy

jilevo ("jilevo," "we," "us," or "our") is the operator of the online gaming platform accessible at jilevo.org. jilevo operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to protecting the privacy and personal data of all players and visitors who interact with the jilevo platform.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA"), jilevo acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the operation of the jilevo platform. Where jilevo engages third-party service providers to process data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements consistent with the DPA.

jilevo collects the following categories of personal data in connection with the operation of its platform and the provision of its services:

• Full legal name, date of birth, and gender
• Residential address (including barangay, city, province, and postal code)
• Email address and mobile number
• Government-issued identification numbers (e.g., Philippine passport number, SSS/UMID number, driver's license number)
• Selfie or live photo for identity verification purposes

• GCash or PayMaya mobile wallet numbers
• Bank account details (BPI, BDO, Metrobank, or other supported banks) for withdrawal processing
• Credit or debit card details (card number, expiry, and billing address — processed via PCI-DSS compliant payment gateways; jilevo does not store full card numbers)
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment methods used

• Game session data, including games played, bet amounts, win/loss records, and session duration
• Bonus and promotion usage history
• Responsible gaming settings and self-exclusion records
• Customer support interaction records, including chat transcripts and email correspondence

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Login timestamps and session activity logs
• Cookie identifiers and similar tracking data (see Section 7)

jilevo collects personal data through the following channels and methods:

The majority of personal data jilevo holds is provided directly by you during the account registration process, KYC verification, deposit and withdrawal transactions, customer support interactions, and when you participate in promotions or surveys. You are responsible for ensuring that all information you provide to jilevo is accurate, complete, and up to date.

When you access and use the jilevo platform, certain technical and activity data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device information, pages visited, games played, and session duration. This data is collected to ensure platform security, improve user experience, and comply with regulatory monitoring obligations.

jilevo may receive personal data about you from the following third-party sources:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and card payment gateways may share transaction confirmation data with jilevo to verify deposits and process withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification services may provide jilevo with verification results and risk scores based on the documents you submit.
• Fraud Prevention Services: Anti-fraud and anti-money laundering screening services may provide jilevo with risk assessments based on publicly available data and watchlist checks.
• PAGCOR and Regulatory Authorities: jilevo may receive information from PAGCOR or other regulatory bodies in connection with licensing, compliance, or investigation matters.

jilevo uses the personal data it collects for the following specific purposes:

• Account Registration and Management: To create and maintain your jilevo player account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide access to jilevo's games, process deposits and withdrawals, credit bonuses, and deliver customer support.
• KYC and Age Verification: To verify that you meet the minimum age requirement of 21 years and to comply with PAGCOR's player verification requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other illegal or prohibited activities on the jilevo platform.
• Regulatory Compliance: To comply with obligations under the Philippine Data Privacy Act, PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable laws, including reporting obligations to the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming limits set by you, and administer self-exclusion requests.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about jilevo offers and new games.
• Platform Improvement: To analyze aggregated usage data, identify technical issues, and improve the performance, security, and user experience of the jilevo platform.
• Legal Claims: To establish, exercise, or defend legal claims in connection with disputes, regulatory investigations, or court proceedings.

Under the Philippine Data Privacy Act of 2012, jilevo processes your personal data on the following legal bases:

Where jilevo relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for certain processing activities (such as KYC verification) may result in the suspension of your jilevo account, as such processing is required for jilevo to provide its services lawfully.

jilevo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilevo may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

jilevo engages trusted third-party service providers to assist in operating the jilevo platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank, card payment gateways), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and anti-money laundering screening services. All service providers are bound by data processing agreements that require them to process your data only on jilevo's instructions and in accordance with the DPA.

jilevo is required by law to disclose certain personal data to regulatory and law enforcement authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government agencies. Such disclosures are made only to the extent required by applicable law and in accordance with proper legal process.

jilevo's platform includes games developed and operated by third-party game providers. These providers may receive limited technical data (such as player session tokens and bet data) necessary to operate their games within the jilevo platform. Game providers do not receive your full identity or financial data unless required for the specific game type.

In the event of a merger, acquisition, restructuring, or sale of all or part of jilevo's business, your personal data may be transferred to the acquiring entity as part of the transaction. jilevo will notify affected players of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy.

jilevo uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate and improve the jilevo platform. The following types of cookies are used:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilevo platform, including your ability to stay logged in or access certain game features. jilevo's cookie consent panel, accessible from the footer of the jilevo website, allows you to review and update your cookie preferences at any time.

Some browsers offer a "Do Not Track" (DNT) signal. jilevo currently does not alter its data collection practices in response to DNT signals, as there is no universally accepted standard for how platforms should respond to such signals. jilevo will update this policy if a recognized standard is adopted.

jilevo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the jilevo platform is encrypted using TLS 1.2 or higher (SSL/HTTPS).
• Encryption at Rest: Sensitive personal and financial data stored on jilevo's servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to jilevo personnel and service providers who have a legitimate need to access it. All access is logged and subject to regular review.
• Two-Factor Authentication: jilevo offers two-factor authentication (2FA) for player accounts and requires it for all internal administrative access to systems containing personal data.
• Regular Security Audits: jilevo engages independent third-party security firms to conduct regular penetration testing and vulnerability assessments of its platform and infrastructure.
• Incident Response: jilevo maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jilevo will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

jilevo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, jilevo will securely delete or anonymize your personal data in accordance with its data disposal procedures. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jilevo:

You have the right to be informed about how jilevo collects, uses, stores, and shares your personal data. This Privacy Policy fulfills jilevo's obligation to provide this information in a clear and accessible manner.

You have the right to request a copy of the personal data jilevo holds about you, along with information about how it is being processed. jilevo will respond to access requests within fifteen (15) business days of receipt.

You have the right to request correction of any inaccurate or incomplete personal data jilevo holds about you. You can update most account information directly through your jilevo account dashboard. For corrections to KYC documents or other sensitive data, please contact jilevo support.

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that jilevo may be required to retain certain data for regulatory compliance purposes even after an erasure request, in which case jilevo will inform you of the applicable retention obligation.

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that jilevo transmit that data to another controller where technically feasible.

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case jilevo will assess whether its legitimate interests override your rights in the specific circumstances.

If you believe jilevo has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available on the NPC's official website.

The jilevo platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR's age requirements for online casino gaming in the Philippines. jilevo does not knowingly collect personal data from individuals under the age of 21.

If jilevo becomes aware that personal data has been collected from a person under the age of 21, jilevo will immediately suspend the relevant account, delete the associated personal data, and report the matter to PAGCOR as required. Any funds deposited by an underage player will be handled in accordance with PAGCOR's guidelines on underage gambling.

If you are a parent or guardian and believe that your child has registered on the jilevo platform, please contact jilevo support immediately so that the account can be investigated and closed.

jilevo's primary operations and data storage are based in the Philippines. However, some of jilevo's third-party service providers — including cloud infrastructure providers, game providers, and fraud prevention services — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, jilevo ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include:

• Standard contractual clauses approved by the National Privacy Commission
• Binding corporate rules where the recipient is part of the same corporate group
• Transfers to jurisdictions recognized by the NPC as providing an adequate level of data protection

You may request information about the specific safeguards applicable to any cross-border transfer of your personal data by contacting jilevo's Data Protection Officer.

The jilevo platform may contain references to third-party services, such as payment providers and game developers. jilevo does not control the privacy practices of these third parties and is not responsible for their privacy policies or data handling practices.

jilevo encourages you to review the privacy policies of any third-party services you interact with in connection with your use of the jilevo platform. This Privacy Policy applies solely to personal data collected and processed by jilevo in connection with the operation of the jilevo.org platform.

jilevo reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or jilevo's data processing practices. When material changes are made to this policy, jilevo will notify registered players via the email address on file and/or by displaying a prominent notice on the jilevo platform prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. jilevo encourages you to review this policy periodically to stay informed about how your personal data is being protected. Your continued use of the jilevo platform following the effective date of any amendment constitutes your acknowledgment of the updated policy.

jilevo has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact the jilevo DPO through the following channel:

When contacting the DPO, please include your full name, registered email address, and a clear description of your request or concern so that jilevo can process your inquiry efficiently. For identity verification purposes, jilevo may request a copy of a valid government-issued ID before processing data rights requests.

If you are not satisfied with jilevo's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.